The certification offers a range of courses covering cyber ops, collaboration, data center, security, and other topics. IT and ITSM professionals say these courses are critical for those utilizing Cisco products. Microsoft certifications train and affirm the technical skills required to perform Microsoft technology-related positions within an organization. They are some of the most critical certs for IT support professionals to get simply because of the prevalence of Microsoft in the office. According to Microsoft’s latest By The Numbers report, there are more than 1.4 billion monthly active devices running Windows 10 or 11 around the world.
But if you know you want to break into the IT field, getting a certification may be a great investment in your career. If you’re already employed and think a certification will be beneficial to you and your company, you might approach your manager to see if the company will cover the costs. Preparing for the exam means ensuring you meet any requirements, scheduling the exam, paying for it, and studying for it. You could choose to study on your own or sign up for a course designed to prepare you for the test.
What you’ll learn
The same report revealed that one in five corporate employees uses a version of Office cloud service. LinkedIn Learning is another great platform for job seekers wishing to venture into the field of technical support and customer service or anybody seeking to strengthen their overall technical skills. There is a list of courses available that serve as a solid starting point to learn how to respond to common help-desk requests, perform desktop or IT support, and triage and solve issues in record time. There are also courses that train you to run an IT help desk from a local or remote location. CompTIA is an online training provider offering an array of career-building training programs. Its CompTIA A+ course is designed to teach participants the basic skills they’ll need for an IT or customer service career.
The more strategic you are with time management, the more efficient you’ll become when meeting customer needs. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles. In the final capstone course, you will apply your knowledge and skills to real-world case studies, and upon completion, will be able to confidently demonstrate your IT support skills to prospective employers. This program includes over 100 hours of instruction and hundreds of practice-based assessments, which will help you simulate real-world IT support scenarios that are critical for success in the workplace.
LinkedIn IT Help Desk Courses & Training
However, there are other roles that are more focused on customer service or hardware support. In this program, you will prepare for the role of an entry-level IT Support Specialist. Get introduced to the world of information technology and learn about the various components such as computer hardware, the Internet, computer software, troubleshooting, and customer service. Understand help desk engineer what a technical interview might look like and get tips on how to prepare for one. This course focuses on troubleshooting network issues affecting customer service tools like poor connections and network security. Since most help desk software operates through the internet, this training ensures your tools stay up and running in the event of a network malfunction.
You will also learn the procedures to back up data from dead computers and laptops. There are pre-recorded videos by certified instructors from top companies and universities. Build the skills you need for an entry-level IT job as you prepare for the A+ exam with the Google IT Support Professional Certificate. Google has teamed up with CompTIA to offer a dual badge of completion—perfect for your resume or LinkedIn profile—for those who complete the Professional Certificate and pass the A+ exam.
Recommended experience
Customers come to the help desk of a business because they aren’t able to find solutions themselves. Oftentimes they’re not tech-savvy and may have already spent a great deal of time trying to find and get help from a representative, so they’re already not in the greatest mood upon first interaction. You have to be patient with customers as they come to keep them calm and solve their pain points.
- The videos lectures are very engaging, entertaining and very well laid out.
- To find success in this role, you have to understand and expect to multitask in time-sensitive situations.
- This training course, offered by Axelos, teaches participants the basics of customer support and how to use help desk tools.
- 30+ Global experts have compiled a list of the best courses, training programs and certifications for IT Support and Helpdesk to help you launch a career in this fast growing industry.
- It’s not required to have a degree to be in IT support, although having a degree can be helpful, particularly as professionals upskill.
- Also the landscape of IT is changing rapidly and moving towards automation, making the skills to solve problems through automated solutions very crucial for anybody in IT.
- Although a degree is not always required, completing a bachelor’s or master’s degree in computer and data science, which can be done entirely online, can help set potential job applicants apart.
- Basic IT skills will position you to secure an introductory-level role, and from then on, the opportunities are endless.